Return & Exchange Policy

 

We understand that sometimes mistakes can be made and unpredictable circumstances can arise. It is for these reasons that we allow our customers to return ANY item purchased from us within 14 days, no matter what the reason. Shop with confidence and feel comfortable in knowing that if you aren't pleased with your purchase for any reason you can return it for a full refund of the product price so long as you follow the guidelines listed below.

There will be a 20% restocking fee on all returned orders.

Any item can be returned or exchanged within 14 days of receipt of items purchased provided the customer adheres to the following guidelines. Any returns or exchanges after the 14 day period may result in an additional restocking fee. Call for more info.

1. Customer must pay the shipping charges for returns to PungoTireAndOffRoad.com.
We ask that the customer pay the shipping fees prior to the return of any item(s). In order to keep your cost low, we can not pay to have the item shipped back to us.

2. The customer must return the item in original packaging and in original, unused condition.   We cannot accept any returned item that is not in its original packaging, or any item that has been installed. These are the policy's set forth by the product manufacturers therefore we cannot accept any returned goods that don't abide by this policy.

3. The Customer must provide shipping insurance for the full amount of the product value (cost).   To ensure the integrity of the item you are returning to us we do ask that you pay to provide shipping insurance to cover the full price of the item(s) being returned. More information on this topic can be requested.

4. Customer Must Obtain a Return Authorization (RGA) number from PungoTireAndOffRoad.com before returning any item.   We can not accept any item for return without a valid RGA number. We ask that you let us know why you are returning the item(s). If there is a mistake on our part we'll do whatever it takes to correct the mistake.

Note:If item is returned without RGA #, Credit CAN NOT be issued. Customer MUST fill out the RGA # Request Form prior to returning any items and receive approval before shipping the return.

ALL returns requests MUST abide by the steps listed above. No credit will be given to any return that does not meet the above criteria.

If All criteria is met, we will credit your credit card the amount of the original purchase, minus the 20% restocking fee and all shipping cost within 30 days.

 

 

  Returns Policy

 

You must contact us to return anything by phone at 1-757-721-2184 within 14 (fourteen) days of receiving your order. We will exchange any UNUSED resalable item for another item of equal value. If the new item is of greater value, you will be responsible for any price difference. If new item is of lesser value, difference could be subject to a return fee and shipping. If return is due to an error on the part of PungoTireAndOffRoad.com, we will arrange for return shipping by use of call tag or shipping return label. We will issue 1 (one) call tag, and it will be the customer's responsibility to ensure that the part is ready for pickup. If the part is not ready to be picked up, it then becomes the customer's responsibility to arrange shipping back to us, and at NO time will a second call tag be issued. If the return is not due to an error on the part of PungoTireAndOffRoad.com then the customer pays for the shipping. All returns are to be shipped by the same carrier that made the original delivery to the customer. If the customer is at fault for ordering the incorrect part from our website, they may return the item so long as the guidelines of the return policy are met.

  • All returned items MUST have a RGA number written on the package, items returned without a RGA number will be refused at time of delivery.
  • All the items parts, box, etc. and information on what's wrong need to be sent with the return.
  • NO returns or refunds on special orders, custom made and developed products.
  • Any products refused upon delivery also subject to return fee and customer is responsible for shipping of the product both ways...
  • If you have an item that is either lost or damaged in shipping. Please fill out the returns form and state what has happened and we will file a damage claim on your behalf.
  • If your part arrives defective, you must make a claim with the manufacturer directly, in order to get the product replaced. You may call us to obtain a phone number for the manufacturer. By clicking on "Continue" and submitting your order, you are indicating that you have read and accept the terms of our return policy.
  • When an item is shipped with Free SHIPPING and the item(s) are returned they will be charged actual shipping charges on the return plus 20% restocking fee and will only be credited for difference after shipping charges are accessed.
  • All Items must be returned in original packaging only.
  • No returns on items that have been installed.
  • No returns on programmers or electrical items!
  • All warranties are subject to manufacturer warranties are the responsibility of the manufacturer.   PungoTireAndOffPoad.com makes no warranties other than the manufacturer warranty which the customer is subject to the decision of the manufacturer.
  • A handling charge on some orders is non refundable.(not all orders have handling charges)
  • Gift certificates cannot be refunded or canceled. Gift Certificates are not transferable.
  • Items returned in poor condition or have missing parts will NOT be credited & may be returned to you at your expense.
  • On all returns in which PungoTireAndOffRoad.com is not at fault, the customer will be responsible for shipping the part back to us, and there will be no return of freight on the order. Also, if item is being exchanged, customer will be responsible for freight charges to ship the replacement part to the customer.
  • We may rebill your credit card on any return or credit card chargeback for the shipping and handling charge.

All returns without exchange are subject to a return fee 20% of the purchase price of the item returned plus all freight charges. Any order canceled is subject to the same return fee. In addition: NO returns or refunds on installed, custom made or used merchandise. All items are sold as is. If you have doubts about an item please do not place the order. Our phone staff will be happy to assist you.

Most orders ship with-in 1 to 3 business days once payment is completed. However, we do experience occasional delays due to product availability either from low stock in our warehouse or back orders from the manufacturer. All Special Orders are subject to the manufacturer delivery time. In the event of a shipping delay that is not acceptable to the customer we will offer an exchange for another brand. If an exchange is not acceptable and the customer requests a cancellation a $25 cancellation fee will be charged.

 

 

  Damage & Loss Claims

 

  • Inspect your shipment immediately upon arrival. It is the customer’s responsibility to report any shipping related damages to the carrier immediately.
  • If your package has been damaged in ANY way, please contact the shipping company first  (example: UPS, FEDEX, DHL or other shipping company). Once you have notified the shipping company of the damage, then please contact us.
  • It’s the carrier’s responsibility to resolve all damage claims with the customer.
  • Once the freight carrier takes possession of the article to be delivered it becomes that freight carrier’s responsibility and liability to deliver the goods to the customer.
  • If a claim is filed between you and the freight carrier, the claim must be settled between the carrier and the receiver.
  • This process can vary in time from 30 to 90 days until claim is completed.

 

 

  Free Shipping & Product Pricing

If Customer returns parts that were purchased with “Free Shipping” PungoTireAndOffRoad.com will offer full credit for Unused Resalable Items less the actual shipping cost paid by us plus 20% restocking fee and any handling charge that may be necessary if we have additional cost involved.

 

All oversized and overweight items must be shipped by common carrier and may be subject to higher shipping cost. Any item shipped out of the 48 Continental United States is subject to Special Shipping Cost and the Customer should contact PungoTireAndOffRoad.com for pricing information.  

 

We are based in the State of Virginia and subject Virginia Sales Tax of 5%.

 

PungoTireAndOffRoad.com and its affiliates make every effort possible to be accurate with our prices, descriptions and photos. Although we do everything possible, information and prices are subject to change especially with the unpredictable energy cost that we experience in our economy today. PunoTireAndOffRoad.com does not warrant that product description, or other content in this website is accurate, complete, reliable, current or error-free.

 

Please note despite our best efforts, with thousands of products we may experience a small number of typo’s   and or a manufacturer price change to us before we are able to update our website and product catalog. If we discover that an item is not priced correctly in our website or shopping cart  we will do one of the following:

 

In the event an item’s correct price is lower than our listed price, we will process the order at the lower price and ship the item to the customer at their verified address.

 

In the event the item’s correct price is higher than our listed price, we will either contact you for instructions or we will cancel the order and notify you of the cancellation.

 

Any item purchased through PungoTireAndOffRoad.com for items from a third-party seller are subject to the policies of the third-party in the event the third-party may have an item that isn’t priced correctly.   

 




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